STANDARD TERMS AND CONDITIONS OF BUSINESS

MAKING A PURCHASE
By placing an order with The Furniture Emporium you are accepting the standard terms and conditions of business as laid out in this document.

All goods remain the property of The Furniture Emporium until the balance of all goods has been received in full.

FURNITURE DELIVERY
The Furniture Emporium is not liable for any orders that take longer to deliver than suppliers estimated delivery. All deliveries are undertaken logistically and are the sole responsibility of 3rd party delivery companies. Customers accepting deliveries do so at their own risk. Any deliveries made where the recipients are not at the delivery address during the time arranged will be charged a false call out charge to be agreed with The Furniture Emporium in advance of any redelivery arrangements being made.

We are pleased to be able to deliver to your door. Should you wish us to place or assemble your furniture, we will endeavour to take due care, however by agreeing to our terms you understand that, we, our delivery couriers or any other furniture courier we assign to deliver your furniture, do not accept liability whatsoever for any damage caused to either the goods or your property.

Any shortages, damages or incorrect orders must be reported to The Furniture Emporium within 24 hours.
Damaged goods must be retained for inspection with all original packaging. No credit can be issued for goods when packaging has been disposed of. The consumer must make the goods available for collection by The Furniture Emporium within 14 working days. Refunds can only be made once the goods are back with us.

20% DEPOSIT
Where you order items online which are made to order; which include Mottisfont, New Court, Provence, Aquarius Collection and Christian Harold ranges, you will be eligible to opt to pay a 20% deposit, otherwise payment will be taken in full in order to process your order as fast as possible, which for administration and ordering purposes is non-refundable. Where a customer changes their mind, they will forfeit the deposit. Full remaining payment will be required immediately prior to delivery. The item will only be despatched once the remaining payment has been received and cleared, and can not be paid on receipt of delivery. Failure to pay for the goods, on this basis will also result in a forfeit of the deposit. All payments for the remaining amount can only be placed on the original card used for taking the deposit.

The Furniture Emporium complies with the Consumer Protection (Distance Selling) Regulations 2000 which states that consumers have the right to a cooling off period of 7 working days after the goods have been received. However, The Furniture Emporium will only give a refund if the consumer complies with the following: -
1. The customer confirms their right to cancel to The Furniture Emporium in writing within 7 days of the receipt of the goods.
2. The customer must take reasonable care of any goods that have been supplied until they are returned to The Furniture Emporium.
3. The consumer must make the goods available for collection by The Furniture Emporium within 14 working days.

PLEASE NOTE:
Where the customer has changed their mind, and after the delivery company has left the your premises, on any furniture and accessories purchased and delivered the customer will be charged the cost in full of delivering the goods back to The Furniture Emporium.

GUARANTEES.
All goods are guaranteed for 6 months. The Furniture Emporium retains the right to inspect any goods prior to any claim on the aforementioned guarantees before any items are refunded, exchanged or repaired. All customers must comply with any assembly or care instructions provided by the supplier.

The Furniture Emporium retains the right to alter the specifications of furniture in accordance with our suppliers' commitment to quality and continuous improvement without prior notice.

The Furniture Emporium operates within UK law. Your statutory rights are not affected.
The Furniture Emporium is registered in the UK.

Call Our Customer Care Line Free On: 0800 822 3115

BACK ORDERS
If goods are not available from stock you will be contacted with an approximate delivery time scale, if you wish to cancel an order you can do within 7 days of receiving notification.
Orders taking over 28 days to deliver will be charged a 30% deposit. The full balance will then be required prior to dispatch. By paying 30% of the retail price charged, the customer enters into a "contract" with The Furniture Emporium and by doing so, must forfeit the deposit if they subsequently cancel their order outside the 7 days allowed from date of order. Custom made orders will forfeit 50% of the retail price charged.

Tax Charges For all orders 15% VAT is included.

DISCOUNTS
To receive 10% discount in our stores you are required to print off your account form once you have created an account, which you can bring in with you, when ordering hand it to the store manager and which will allow you to have 10% off our fantastic furniture in our stores. Please note this does not include free delivery and the discount is not applicable to bespoke items, reduced items, sale items or managers specials, or previous orders.

GENERAL

The colour and the finishes shown are as accurate as photographic reproduction allows. Variations will occur and we take no responsibility for variations between online/brochure images and actual pieces.

The beauty of natural timber is the grain, variation in colour and the shade. We cannot therefore guarantee that any two pieces of timber will be an exact match within or from piece to piece.

We reserve the right to alter dimensions and specifications at anytime without notice. All sizes are approximate and are quoted in Millimetres.


REACHING US
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01962 855605 or write to us at:

The Furniture Emporium ,The Old Bakery, Hursley, Winchester, SO21 2JY.

Our VAT no is 631826739. Our Company no. is 5198357 and our registered address is Parmenter House, 57 Tower Street, Winchester, SO23 8TD